Here are the questions you might ask about refunds. I've answered each one plainly, the way I'd answer you on the first tee.
Short answers
- Books: ask within 15 days for all your money back.
- Cancel inside the 7 free days and you won't be charged.
- Stop the membership any time at consumer.hotmart.com.
- Unsubscribing alone won't stop payments.
If a book isn't for me, can I get my money back?
Yes. Ask within 15 days of buying and you'll get all your money back, no questions asked. Every purchase counts separately, with 15 days of its own.
How do I actually ask for the refund?
Whichever way suits you. Click the refund link in the email Hotmart sent when you bought. Or go to consumer.hotmart.com, sign in, and open what you bought. Or write to business@irishgolfway.com with the email you used to buy.
Where does the money go, and how long does it take?
Back to the same card or PayPal you used. The bank usually takes 5–10 business days to show it.
Will I pay anything if I cancel in the 7 free days?
You pay nothing. Cancel during the 7 free days, and not a penny is charged.
What about the membership: is that guaranteed?
It is, for the first payment. The 15-day money-back guarantee covers your first membership payment.
How do I cancel, and what happens after?
Go to consumer.hotmart.com, open the membership, then payment settings, and cancel the subscription. Or write to us, and we'll sort it with you. Your letters keep coming until the end of the month you've paid, and there are no more charges.
I forgot to cancel and was charged. What can I do?
Get in touch within 15 days of that charge. The same goes if a charge was a mistake. We'll look at it. A refund for a later payment isn't automatic, though, and cancelling doesn't refund past months.
Will unsubscribing stop me being charged?
No. Unsubscribing only stops the letters arriving. For the payments, you'd cancel at consumer.hotmart.com.
It's been more than 15 days. Is it too late?
For the guarantee, yes, the window's closed. But if something's wrong, write to us all the same. We'd want to know.
Where's best to send a refund question?
To business@irishgolfway.com. Include the email you used at checkout.
Sure, that's all there is to it. — Aoife
Still wondering about something? Write to business@irishgolfway.com and we'll sort it out together.